If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. New Install Assistance. We can certainly get an engineer visit booked for you to come and install things however we'll need to confirm your address details to ensure it's being booked on the correct account. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). “. Stay safe online. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. The pre-install team number is 0800 052 1734. I just moved into a new apartment, and bought a broadband from virgin media. Broadband and TV deals. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. I'm a Very Insightful Person, I'm here to share knowledge. 1 ACCEPTED SOLUTION. It is actually a VM box but a very old one, even though it was still in use just over a month ago. 1 Kudo Share Reply. Hi, I am experiencing the same issue with my install kit. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. Connect the Hub’s power cable with the blue tab. Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. The flashing purple light indicates that you have no broadband connection at all, so double-check that everything is correctly plugged in. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. If you need a new wall socket, the engineer will install this for you during the appointment. . Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. on 22-08-2022 08:33. 19K; 36; 98; Sofia_B. on 23-10-2022 13:36. Please help. how can we go about changing our self install to. Security. There should be a wall mounted box somewhere inside that has an F socket on it. Tudor. Manage Your Account. Also there will be an external, often brown, omnibox. I have taken a look on our side and can see you have spoken with the team regarding this. The answer is yes. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. . please - 5241140 We would like to show you a description here but the site won’t allow us. Manage Your Account. We're pleased to hear you're thinking of rejoining us. There is not a simple wall socket, but instead things seem a bit more complicated. Aug 8, 2019. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Some properties do not have a wall socket, only a cable. My Virgin Media App. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Once you have the adapter, you can use it to plug your phone into your hub. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. As bertles says it looks like a Satellite TV outlet that's been installed during decoration/the original build given it's unbranded, and recessed. Connect the new TV box. You should be able to do it on a call to CS. If it’s damaged, it could. Tudor. VM has two clear working days to get you connected before any compensation applies, once you have informed them of the problem by phone. The Openreach sockets do not work for Virgin Media. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Customer since 1993. Plug the cables into the Hub. Getting Connected with Virgin Media is easy when you have a wall socket. in Networking and WiFi. Tuning in. Finish tightening the screws with a screwdriver to secure the mount. com. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. My Virgin Media App. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Entertain me; Broadband Deals. Call the Pre-installation and delivery team on 0800 052 1734. Security matters. Security matters. See where this Helpful Answer was posted. We have the quickstart pack but sadly cannot get broadband set up and working. Virgin Media Quickstart set up. However, I do not have any of the specified wall sockets available. i don’t have a virgin media wall socket. charleykate10. Just make sure you definately don't need it, or won't be needing it again. I only have a BT master socket, and then a TV aerial socket. And perhaps Virgin should also tell new customers to not cancel they’re existing supplier as Virgin probably won’t deliver on the date they say. . Really basic information. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. on 12-01-2023 21:04. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketOptions. My Virgin Media App. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Hi mariz2198, thanks for posting and welcome to our community. Bits and bytes. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Re: No Virgin Media wall socket at installation - M100 Fibre Broadband. signed up and was given the option of self installation. Virgin Media; My Virgin Media. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. 14-08-2023 16:02 - edited 14-08-2023 16:05. I have only got one rectangular shaped white socket (Shown. Went outside and there appears to be nothing on the other side (maybe removed). those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Broadband Deals. Please see photos. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Installing and configuring your kitThank you. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Customer since 1993. I recently got Virgin broadband installed. on 25-09-2022 15:41. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. QuickStart, set up and connections. 63K; 3. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. You'll have to cut the cable and seal the hole up. . Account - Mobile. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Options. Wall socket sophiekerrs. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. There is no way I can insert the isolator cable into the - 5223924. Welcome to our community forums and thank you for your first posts. I have received my quick start-up kit. When ordered it didn't say anything about needing a VM wall socket. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. . Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Virgin Media Community. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. If however the socket itself has been removed you will need assistanceHello! I moved into a new house yesterday and had my broadband package delivered today to self install, turns out I do not have a VM wall socket in the house and cannot for the life of me find anything else. Could you please advise my next steps! Thank you, AlexHello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. If you can't see anything obvious go. QuickStart, set up and connections. Legend Options. I don’t it is fibre cable. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Thanks for posting, welcome to both Virgin Media and the Community. Contents [ show]Its a flat £25 charge to move the connection points and rebalance power levels. Or you may be quicker than average! You won’t be involved the whole time. Tudor. 7; 0; 0; CoachDanny. on 28-10-2022 17:29. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). We would like to show you a description here but the site won’t allow us. QuickStart, set up and connections. My Virgin Wall socket not same as installation guide that one. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Jack14102. I end up calling and the person on the phone said its been - 5401028. Getting started & FAQ. The block box on second picture is an amplifier for terrestrial TV. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. See full list on itblogpros. How do I book an engineer to come out - 5345632. Account - Cable. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. 0 Kudos. on 03-08-2020 18:05. Vonage 2nd line. I was never asked if I had a wall box. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Called 0800 052 1734 as well as 0800 953 9500. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. We have tried plugging it into the only box we found it would fit but no luck. Just push to fit Firmly push the end of the cables into the sockets. on 08-01-2023 20:46. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. . I just ordered the self equipment kit, broadband and Virgin media TV and just noticed we don't have a wall media socket, can we contact - 5171519Here are answers to your most asked Virgin Media Broadband questions: Do you need a Virgin Media wall socket for broadband? Yes, you do. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. cable from wall. Reply. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. We can understand this is not ideal as a new customer and we want to best help. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. We would like to show you a description here but the site won’t allow us. Virgin Media: TiVo® service. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet. Re: Wall socket. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. That is a rooftop aerial outlet for Freeview TV. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Wall Socket. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Subscribe to RSS Feed;. Push fit the VM-supplied lead onto the socket. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. S. - 5250024 Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Manage Your Account. We would like to show you a description here but the site won’t allow us. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Please there is no virgin media wall socket and I don't know how to go about the installation. The new ones are just screws, the old style Telewest ones are like star shaped head. Socket. The wall socket is - 5109379. Connect the Hub’s power cable with the blue tab. I am so sorry to hear that you seem to be missing a wall socket in the home. Security matters. You will only have been sent a QuickStart pack if the premises previously had VM. Tudor. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. Hi, I have the same issue. Like the TV cable we have too. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. We appreciate you reaching out to us on here. on 30-12-2022 13:41. Any help please?Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. I will only be using one wall socket, so the other socket will have no connections. Sometimes you'll just have a wire coming in rather than a wall socket. Tudor. Manage Your Account. A Virgin Ceramic Titanium Dioxide Nf Membrane With Pore Size Of 0 9 Scientific Diagram. Alternatively, you can use any coaxial cable with an F connector. Options. Please help. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The other is marked TV, & this is used for TV & Broadband. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. However, I do not have any of the specified wall sockets available. Is there likey to be any problem with this, such as degraded of weaker quality or speed. I'm a Very Insightful Person, I'm. The wall box may be branded with the logos of an old cable TV company (not VM). You may need to use the. All the wall sockets I can see are for BT. Broadband and phone deals. on 01-01-2023 23:18. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Hi. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Room wiringWiring plan diynot jul 2008 Media wiring, part 2 · greg maclellanWiring plan. The phone number doesn't connect you. You're going to need… the Hub. 1 ACCEPTED SOLUTION. a week ago. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. VM BB TV Landline. I don't work for Virgin Media. 29-12-2022 20:58 - edited 29-12-2022 21:00. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. please - 5241140We would like to show you a description here but the site won’t allow us. There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. ago Sometimes you will get a random cable sticking out of a wall with no isolator. Based on what you've advised the switch should have happened yesterday and this means your line should be working via the hub, however as you still get a line from the wall socket there's a chance the migration has not completed yet. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. The cable could be hidden within, or behind, furniture. AnthonyRaw1986. Back a step. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Options. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. Also there will be an external, often brown, omnibox. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. 0 Kudos Reply. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. 24-03-2021 05:06 PM. Options. But what I can't figure out based on the research so. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Edit free photo of social media,wiring,facebook,instragram,twitterVirgin media wall socket wiring diagram Leviton 49605-30w rf-transparent structured media enclosure forNetwork setup computer. I don't see a Virgin Media Wall Socket anywhere in. Common examples include washing. Second, you'll likely need a manned installation for your VM services. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. on 17-10-2022 15:06. Plug the cables into the hub. I can't find an internal wall socket. A Ti-Vo was installed in one of the upstairs bedrooms. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. ^Martin. Back a step. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. I have had a look into your. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. The box and cables may have been removed by the previous occupiers. Go to virginmedia. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos Reply. 4. Can I order an engineer please. Wall sockets and no connection. The answer is yes unless your service comes from another connecting point in your building, or from an outdoor service trench or enclosure. Step 4. Thank you. TV box - 15 mins. I’ve received my quick start package today but I don’t have a virgin media wall socket only a bt one - 5053378. 0800 052 1734-----There were many cable companies that originally built the networks in the early 1990s. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Stay safe online. Reply. If you need to connect additional computers then you can put a network switch on the end of that cable and connect your computers to that. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. If you really need to take them off, just use a screwdriver to unscrew the screws. I’ve received my QuickStart package to find I do not have a compatible wall socket. This next section will take about 30 minutes. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. Options. There are no virgin sockets on the wall. )Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. Stay safe online. Browse Virgin Media Virgin Media Community. 2 weeks ago - last edited 2 weeks ago. Browse Virgin Media Virgin Media Community. I don't have virgin media wall socket in Volt 2 hours ago; VOLT Virgin and O2 in Volt 3 hours ago; Not getting the Volt upgrade speeds in Volt 6 hours ago; Activating Volt Benefits in Volt yesterday; Late installtion , false promises and worse customer services in. The UK isn’t the first country to make this move. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. When you 'page' the handsets, all of the cordless handsets should ring. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Re: No Virgin media wall socket. How long will the QuickStart installation take me? WiFi Hub - 30 mins. They will charge £99 for a relocation. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Incidentally the phone socket is redundant if not in use and can be safely removed. 4. Speed If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. Save £105. VM BB TV Landline. Ideally, if you have the comcast modem and a separate router you'd put the modem in bridge mode to avoid double NAT issues. From there it is going into the white distribution amplifier. on 08-02-2023 13:33. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. in Networking and WiFi Sunday; No Virgin Media Wall socket . those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. VM BB TV Landline. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. those who. Explain what needs to be done and book an engineer visit. Browse Virgin Media Virgin Media Community.